Performance Satisfaction Survey
Please provide the following contact information:
Company Name Last Name First Name Work Phone Street Address Address (cont.) City State/Province Zip/Postal Code Country E-mail
Performance Measure
Please rate AIC's Performance in the box to the right of each statement below. The rating scale is based on 1 through 6 with 6 meaning "Very Satisfied" and 1 meaning "Very Dissatisfied".
RFQ Process - Quotes are returned in a timely manner Inside Representative - AIC's Inside Sales Representative is accessible Reliability of Delivery - AIC provides on-time delivery Value - Customer receives a good value for the price paid Paperwork - The packing slip and certifications are accurate and includes with the shipment as required Quality - AIC's product is of the highest quality Communication - Telephone and email messages are handled in a professional manner Invoice - Invoices are processed accurately
RFQ Process - Quotes are returned in a timely manner
When Contacting AIC
Please insert in the box to the right of each statement the corresponding number that represents your reasons for contacting AIC. ( 1. Price, 2. Product Availability, 3. On Time Deliveries and 4. Customer Service)
What is your 1st most important reason for contacting AIC? What is your 2nd most important reason for contacting AIC? What is your 3rd most important reason for contacting AIC?
What is your 1st most important reason for contacting AIC?
Additional Comments (Optional)
Please let us know how AIC can improve its service offerings for you.