Performance Satisfaction Survey
* Required fields
Please provide the following contact information:
* First Name * Last Name Title * Company Name Street Address Address (Cont.) City State/Province Zip/Post Code: Country * Work Phone * E-mail
Performance Measure
Please rate AIC's Performance in the box to the right of each statement below. The rating scale is based on 1 through 6 with 6 meaning "Very Satisfied" and 1 meaning "Very Dissatisfied".
*RFQ Process - Quotes are returned in a timely manner *Inside Representative - AIC's Inside Sales Representative is accessible *Reliability of Delivery - AIC provides on-time delivery *Value - Customer receives a good value for the price paid *Paperwork - The packing slip and certifications are accurate and includes with the shipment as required *Quality - AIC's product is of the highest quality *Communication - Telephone and email messages are handled in a professional manner *Invoice - Invoices are processed accurately
When Contacting AIC
Please insert in the box to the right of each statement the corresponding number that represents your reasons for contacting AIC. ( 1. Price, 2. Product Availability, 3. On Time Deliveries and 4. Customer Service)
*What is your 1st most important reason for contacting AIC? *What is your 2nd most important reason for contacting AIC? *What is your 3rd most important reason for contacting AIC?
Additional Comments (Optional)
Please let us know how AIC can improve its service offerings for you.